Management Training - Servant Leadership

Servant Leadership has recently created a paradigm shift in management training. The concept of Servant Leadership was first introduced by Robert K. Greenleaf in 1970 in his book "The Servant As Leader." Servant Leadership is based on the principle that serving employees is more beneficial than dictating or punishing employees.

This management training concept is gaining acceptance and has recently began being implemented in more and more organizations. Servant leaders desire is to serve employees in any way possible to motivate them to become better people, more autonomous, more productive, more confident and happier within their work environment. The end result of this motivation is a more productive workforce where employees want to be servant leaders as well.

Servant Leadership management training teaches the servant leader to devote his energy towards meeting and exceeding the needs of employees by encouraging their skills and providing guidance to help them overcome their shortcomings. This helps employees become happier and more productive within their work environment which ultimately makes them more likely to remain loyal to their company.

This management training concept will help leaders create an environment within the workforce that is more productive, less stressful and more devoted. Ultimately servant leadership will create an overall feeling of contentment within a workforce. Employees will feel as if their relationship with their leader is more of a partnership rather than a dictatorship.

Starbucks is one company that has adopted the management training concept of Servant Leadership. Starbucks is a hugely successful corporation and one of the major reasons for this is the fact that have created a friendly and inviting atmosphere for its customers largely by creating an environment in which their employees are happy. Starbucks success and growth has been enviable and much of their success can be credited to their adoption of servant leadership as their corporate philosophy.

Servant Leadership management training teaches leaders to work in a partnership with their employees, which motivates them to work in a partnership with the customers. This creates a work environment where information flows from the decision makers unimpeded and helps create a better customer experience that could not be achieved without that flow.

Here are ten characteristics of Servant Leader management training that are considered essential to the development of servant leaders:

Listening: The servant leader should listen to others in an effort to identity the will of the group.

Empathy: They should accept and recognize coworkers for their unique spirits.

Healing: Successful leaders should recognize the emotional pains of others and help to make whole the individuals they come in contact with.

Awareness: Servant leaders should be self-aware as well as aware of pertinent issues, especially those involving ethics and values.

Persuasion: They should seek to convince individuals rather than coerce them. The ability to build a consensus is seen as an asset.

Conceptualization: Servant leaders should have the ability to see what may be coming in the future but maintain the balance of looking ahead while keeping up with the day-to-day.

Foresight: Successful servant leaders should know the likely consequence that a decision will have on the future.

Stewardship: Servant leaders should motivate all stakeholders within an institution to maintain their trust for the betterment of society.

Commitment: They should be committed to the individuals within an organization as well as the organization itself.

Community Building: In order to build a community, servant leaders should lead the way by demonstrating their unlimited liability for a community-related association.

Management Information System

Definition: Management Information System

MIS is a combination of human and computer based system, which takes input both from inside and outside the environment of business, then store, calculate, analysis, summaries data and finally generate the output reports in various form to the various level of management for all business purposes to take timely and correctly decision for the organization and so how they control the business functions.

MIS is helpful to the manager to take the structured decision. MIS reports are also helpful to compare the current performance with the historical record.

MIS work on such data which are captured by the TPS system so the TPS is the base of the MIS. MIS report generated periodically, i.e. Weekly, Monthly, Yearly and so on.

Problems with MIS

1. Lack of planning:

Before doing any activity the essential step is planning, at least rough plan should be there so that business can know what it the next step to do and in this way manager can control the behavior of the organization, otherwise it is a team without caption.

2. Lack of interest by the management in implementation of MIS:

Because the management are the key people of the organization and without there committed support how is it possible to the real implementation of the MIS into business so that they can gain some more.

3. Short use of computer system:

Today's computer are able to perform a job into the milliseconds which the number of human cannot able to do it in into the number of weeks. So if you get the benefits then you must have to use computer with MIS.

4. Not enough computer knowledge by the management:

Computer knowledge is essential for the smooth and fast work of the organization. Technology change the way of performing the job.

5. Poor involvement of the information specialist team:

Without the creative ideas, suggestions, opinion, discussion it's too tough to walk along with our competitors. So information specialist team gives total contribution into the MIS in terms of updating of technology.